10 Quick Facts About Direct Energy

1. Direct Energy is a leading Retail Energy Provider (REP) in Texas with over 550 thousand customers in Texas and over 4 million customers, including 240 thousand businesses, across North America.
2. The company is part of Centrica, PLC, a publicly traded company based in London, England, and Direct Energy North America is based in Houston, TX. It was founded in 1986.
3. Direct Energy was acquired by Centrica, the UK-based parent company of British energy retailer British Gas, in 2000.
4. In 2010, Direct Energy became the largest energy and home services retailer in North America by acquiring Clockwork Home Services, which included brands such as One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing, and Mister Sparky. These businesses were sold in 2019.
5. Direct Energy generates over $14 billion in revenue and employs around 4,000 people.
6. They serve 78% of Fortune 100 companies and operate in 22 US states and 8 Canadian provinces.
7. Direct Energy is the #1 commercial gas supplier and the #2 power supplier in the US.
8. The company offers a variety of green or renewable energy options, including Renewable Energy Credits (RECs), custom-sourced renewable energy, green power purchase agreements, and solar power solutions.
9. Direct Energy actively supports charitable initiatives, including partnerships with Children’s Miracle Network Hospitals® and Texas Children’s Hospital, and its employees participate in the Motion Miracle Challenge.
10. Direct Energy provides residential and commercial electricity plans with options such as fixed-rate plans, free weekends/nights plans, variable-rate plans, and plans offering 100% renewable energy.

Company Overview

Direct Energy is a leading retail energy provider that offers a wide range of electricity plans and services to residential and commercial customers across North America. With a commitment to innovation and customer satisfaction, Direct Energy has established itself as a trusted name in the energy industry.

Company History

Direct Energy was founded in 1986 in Toronto, Canada, with a vision to provide customers with reliable and affordable energy solutions. Initially, the company focused on natural gas services but soon expanded its offerings to include electricity plans as well. Over the years, Direct Energy has grown through strategic acquisitions and partnerships, strengthening its position in the competitive energy market.

Company Info

Headquartered in Houston, Texas, Direct Energy operates in multiple states and provinces across the United States and Canada. The company is part of the Centrica Group, a global energy and services company, and serves millions of customers with its comprehensive range of energy products and services.

Service Offerings

Direct Energy offers a variety of electricity plans tailored to meet the diverse needs of residential and commercial customers. Their plans include fixed-rate plans, variable-rate plans, green energy plans, and more. These options allow customers to choose the plan that best aligns with their budget, lifestyle, and environmental preferences.

Fixed-Rate Plans

These plans offer customers a fixed electricity rate for a specified contract term, providing stability and protection against price fluctuations.

Variable-Rate Plans

With variable-rate plans, the electricity rate can change monthly based on market conditions. This flexibility allows customers to take advantage of potential price decreases.

Green Energy Plans

Direct Energy is committed to sustainability and offers renewable energy options that allow customers to support clean energy sources and reduce their carbon footprint.

Time-of-Use Plans

These plans encourage energy consumption during off-peak hours when electricity rates are typically lower, promoting energy conservation and cost savings.

Customer Satisfaction

Direct Energy places a strong emphasis on customer satisfaction. They strive to deliver excellent service through transparent billing practices, responsive customer support, and convenient online account management tools. Direct Energy has received accolades for its commitment to customer service, including recognition as a J.D. Power Customer Champion.

Environmental Initiatives

As a responsible energy provider, Direct Energy is dedicated to reducing its environmental impact. They invest in renewable energy sources and actively promote green energy options to customers. Through partnerships with wind farms and solar power facilities, Direct Energy contributes to the development and expansion of clean energy infrastructure.

Community Involvement

Direct Energy believes in giving back to the communities it serves. The company supports various charitable initiatives and organizations, focusing on education, community development, and environmental conservation. They encourage employee volunteerism and sponsor community events to foster positive change in the areas they operate.

Future Plans and Innovations

Direct Energy remains committed to staying at the forefront of the energy industry. They continuously explore new technologies and innovative solutions to enhance their service offerings and improve energy efficiency. The company is investing in smart home technologies and exploring opportunities in emerging markets to meet the evolving needs of their customers.

Conclusion

Direct Energy is a reputable energy provider that offers a comprehensive range of electricity plans and services. With a commitment to customer satisfaction, environmental responsibility, and community involvement, Direct Energy has established itself as a trusted partner in the energy sector. As they continue to innovate and expand their offerings, Direct Energy is well-positioned to shape the future of energy consumption.

Additional Resources

To learn more about Direct Energy, visit:

• Official Website: https://www.directenergy.com/
• Facebook: https://www.facebook.com/DirectEnergy/
• Instagram: https://www.instagram.com/directenergy/
• Twitter: https://twitter.com/directenergy
• YouTube: https://www.youtube.com/user/TheDirectEnergy
• LinkedIn: https://www.linkedin.com/company/direct-energy